Frequently Asked Questions

Send us a request from the contact page and choose a call back or an email. We set the gym up in the dashboard with you, prepare the codes for your machine list, and tag the floor together. Most gyms are live within one afternoon.

There is no trial period. Instead, we set every gym up personally: send us a request through the contact page and we walk you through adding machines, printing QR codes, and getting members tracking workouts. You see the dashboard with your own machines before you commit.

We set every gym up with you, in one afternoon. We add your machines to the dashboard together, print the codes, and place them on the floor. No technical skills required on your side.

No special hardware is needed. You just need a computer to access the dashboard and a printer to print QR codes. Members use their own smartphones to scan codes. That's it.

No. There is no bulk import and no email invites. Members join by scanning any code in your gym: they download the free app, create an account, and they are attached to your gym.

Pro and above cover multiple locations. Each location has its own dashboard; you switch between them from the sidebar. There is no combined view across locations today.

Yes. QR codes work anywhere, the member app is available worldwide in 12 languages, and billing is in US dollars.

Pricing is based on the number of machines in your gym: Starter ($49/mo) for up to 20 machines, Growth ($99/mo) for up to 50 machines, Pro ($179/mo) for up to 100 machines, and Premium ($299/mo) for up to 200 machines. Above 200 machines, talk to us.

No hidden fees. The price you see includes the gym dashboard, the analytics and floor report, QR and NFC code generation, the free member app and email support. No per-member charges, no setup fees. Member limits per plan: 100 on Starter, 500 on Growth, 2,000 on Pro, unlimited on Premium.

Yes. Tell us and we move you to the other plan; the new rate applies from your next invoice.

Card, monthly or annual. Your plan is activated by our team, so there is nothing to set up on your side. Invoice billing is available on the Premium plan.

Yes. Pay annually and you save about 20% compared with monthly billing.

We'll notify you when you're approaching your limit. You can either upgrade to a higher plan or remove some machines. We won't automatically charge you for overages.

Yes, you can cancel your subscription at any time. Your access continues until the end of your current billing period. We don't do refunds for partial months, but we also don't lock you into long-term contracts.

Ask us. Send a request through the contact page and we will tell you plainly what we can do on price.

From your dashboard, go to 'Machines' and click 'Add Machine.' Enter the machine name, select the muscle group, and optionally add a photo. A unique short code is auto-generated. That's it!

Go to 'QR Codes' in your dashboard, select the machines you want, and click 'Download' or 'Print.' You can download individual PNGs or print multiple codes at once as a PDF.

We recommend printing QR codes at least 2x2 inches (5x5 cm) for easy scanning. The codes we generate are high-resolution and work well even when printed larger.

Place QR codes where members can easily scan them while using the machine—typically on the machine frame at eye level or near the weight stack. Avoid placing them where they might get scratched or dirty.

Simply print a new one from your dashboard. The code is linked to the machine, not the physical sticker, so replacing it takes seconds.

Not yet. Codes print in black and white with the machine name. You can print them on your own labels or laminate them.

The QR codes themselves are just links. When scanned, the member's phone needs internet to load the app. However, the Liftd app has offline mode—members can log workouts offline and sync when back online.

Yes! Our app supports NFC scanning for gyms that prefer NFC tags. You can use QR codes, NFC tags, or a mix of both.

Members join by scanning any code in your gym. They download the free Liftd app, create an account, scan a QR code or tap an NFC tag, and they are attached to your gym. There are no email invites.

Yes, the Liftd app is completely free for members. They get full workout tracking, AI recommendations, progress charts, and more at no cost. This is included in your gym subscription.

You see aggregate data for the gym and, per member, when they last trained and how often. Individual set-by-set history stays in the member's app.

Yes! If a member visits another gym that uses Liftd, they can scan and log workouts there too. Their workout history stays unified across all locations.

You can remove members from your gym in the dashboard. They'll lose access to your gym's machines but keep their personal workout history in the app.

There is no messaging inside Liftd. You can send re-engagement push notifications to quiet members from the dashboard, and the members list exports to CSV with names and email addresses if you want to use your own email tool.

The Members page shows each member's last workout and a 'quiet 14+ days' filter, and the monthly floor report lists quiet members. There is no automatic scoring; you decide who to call.

There is no setting either way. Once a member joins your gym in the app you see their name, email, join date, last workout date and workout counts. You never see individual sets, weights or notes—those stay in the member's app.

Workouts over time, popular machines, muscle-group mix, a peak-hours heatmap, and the monthly floor report: quiet machines (no sets in 30 days) and quiet members (no workout in 14 days).

Every time a member scans a code and logs a set, we record it against that machine. The analytics page shows sets per machine, how many different members used it, and when the floor is busy.

The members list exports to CSV: name, email, role, join date and last workout date. The charts live on the analytics page, and you can print the floor report from there.

There is no prediction model. The floor report lists quiet members—anyone with no workout in the last 14 days—and the app sends re-engagement notifications at 3, 7, 14 and 30 quiet days. You decide who to call.

Yes. The floor report lists machines with no sets in 30 days; whether that is a broken machine or a bad location is your call. We do not detect faults.

Each location has its own dashboard; you switch between them from the sidebar. There is no combined view across locations today.

Yes, data is updated in real-time. When a member logs a workout, it appears in your dashboard within seconds.

No. The floor report is on the analytics page every month; print it from there.

Any gym equipment: weight machines, free weight stations, cable machines, cardio equipment, benches, racks, functional training areas—anything members use can have a QR code.

When adding a machine, select its primary muscle group (Chest, Back, Legs, Arms, Shoulders, Core, Cardio, Full Body). This helps with analytics and member recommendations.

Yes! Adding photos helps members identify the correct machine and makes your dashboard more visual. Photos appear in the member app when they scan.

Add each machine separately with a unique identifier (e.g., 'Leg Press #1', 'Leg Press #2'). Each gets its own QR code and usage tracking.

Yes, you can create stations for free weight areas (e.g., 'Dumbbell Area', 'Squat Rack 1'). Members scan and log their exercises at that station.

You can add manufacturer and model information when creating machines. We have a database of common gym equipment brands to help with setup.

You can archive old machines (preserving historical data) and add new ones. Simply print a new QR code for the replacement.

Yes! Each machine can be configured as kilograms (kg) or pounds (lbs). Members see the machine's unit with an automatic conversion displayed.

Data is encrypted in transit and at rest and hosted on Supabase (AWS). We do not hold a SOC2 or ISO certification; if your gym needs a specific certification, tell us and we will say plainly whether we can meet it.

Data is encrypted in transit and at rest on Supabase (AWS). Members can request an export or deletion of their data at any time.

You own your gym's data. Members own their personal workout data. We're custodians, not owners. If you cancel, you can export all your data.

There is one owner login per gym today. If your staff need the dashboard, they use that login.

Data is hosted on Supabase in AWS's US region. There is no option to keep data only in the EU today. You can export or delete your gym's data on request, and members can delete their own account from the app.

Tell us and we export your gym's data for you, or delete it. Members keep their own workout history in the app either way.

Absolutely not. We never sell gym or member data to third parties. Your data is used only to provide Liftd services.

The dashboard works on all modern browsers: Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

No. The dashboard is fully responsive and works in a mobile browser.

If something is down we tell you by email; the app keeps logging offline and syncs later.

No, there's no public API right now. Data can be exported as CSV from the dashboard instead.

There are no integrations today. Data leaves Liftd as a CSV export from the members list.

Support is by email at support@liftd.ai, replies within one business day.

We set every gym up with you, in one afternoon. We add your machines together, print the codes and place them on the floor.

Email support@liftd.ai whenever it suits you. We reply within one business day.

Traditional gym software focuses on scheduling and billing—it tells you who walked in, not what they did inside. Liftd works at machine level: which machines get used, when the floor is busy, which machines have gone quiet, and which members have stopped coming.

No. Liftd sits alongside it. We focus on what happens on the floor (equipment usage, member workouts) while your existing tools handle check-ins and billing.

Liftd is focused on equipment-based workout tracking. For class scheduling, keep using your existing tools.

Not currently. We're focused on doing equipment analytics exceptionally well. For billing, continue using your existing payment processor or gym management software.

Members log workouts on machines you've added. For exercises not tied to specific equipment (like stretching), they can use the app's manual entry feature.

The app includes workout programs, some generated by AI. The AI also suggests the next weight and reps from a member's own history.

Yes! Add your treadmills, bikes, ellipticals, and rowing machines. Members can log duration, distance, and other cardio metrics.

The app is listed in 12 languages: English, Hebrew, Spanish, French, German, Russian, Chinese, Portuguese, Hindi, Arabic, Japanese and Korean.