Frequently Asked Questions
How the Liftd Agent Program works—the 15% recurring commission, how referrals are tracked, and how to get in touch while it is invite-only.
Becoming an Agent
What is the Liftd Agent Program?
The Liftd Agent Program lets you earn commissions by referring gym owners to Liftd. When a gym you refer signs up and becomes a paying customer, you earn 15% of their subscription fee every month for as long as they remain a customer.
Who can become a Liftd agent?
The program is invite-only while we onboard our first gyms. If you already talk to gym owners, tell us through the contact page (topic: partnership).
How do I apply to become an agent?
There is no application form. The program is invite-only while we onboard our first gyms. If you already talk to gym owners, tell us through the contact page (topic: partnership).
Is there a cost to join the program?
No. There are no fees, no minimums and no commitments. You only earn—never pay.
What happens after I get in touch?
We read every request and reply by email. If it is a fit, we set up your agent account and referral code with you.
Can I be an agent if I'm outside the US?
Yes! The Agent Program is global. You can refer gyms anywhere in the world, and we'll pay commissions to agents in any country where we can send payments (most countries supported via PayPal or bank transfer).
Do I need to be a gym owner to be an agent?
No, you don't need to own a gym. What matters is that you already talk to the people who decide—owners and managers.
Can I refer my own gym?
Yes! If you own or manage a gym and sign up using your own referral code, you'll get 15% back on your own subscription. It's a great way to save money.
Commissions & Earnings
How much commission do I earn?
You earn 15% of the monthly subscription fee for every gym you refer. This is recurring—you earn 15% every month for as long as the gym remains a paying customer.
Can you give an example of earnings?
Sure! If you refer a gym on the Growth plan ($99/month), you earn $14.85/month. Refer 10 gyms on Growth, and that's $148.50/month in passive income. Refer 50 gyms and you're earning $742.50/month!
Is the commission recurring or one-time?
Recurring. You earn 15% every month the gym stays subscribed, for as long as they stay.
How long do I receive commissions for a referral?
For the lifetime of that gym's subscription. As long as they're paying Liftd, you're earning. If they upgrade to a higher plan, your commission increases too.
What happens if a gym I referred downgrades their plan?
Your commission adjusts to 15% of their new plan price. If they downgrade from Pro ($179) to Growth ($99), your monthly commission goes from ~$27 to ~$15.
What if a gym I referred cancels?
You stop earning commissions for that gym when they cancel. However, if they resubscribe later using your referral link again, you resume earning.
Is there a cap on how much I can earn?
No cap. The more gyms you refer, the more you earn, and the commission keeps running while they stay.
When do I start earning commission on a referral?
When the gym becomes a paying customer. Onboarding is free for the gym, so nothing is earned during setup; once they are billed, you earn 15% of each payment for as long as they stay.
What if a gym signs up for annual billing?
Great news—annual subscriptions mean you get a year's worth of commission upfront (paid out over monthly payouts). Annual plans also have a 20% discount, but your commission is based on the actual amount paid.
Referral Process
How does the referral process work?
You get a unique referral code and link. Share this with gym owners. When they sign up using your link or enter your code during registration, they're tracked as your referral. Once they become paying customers, you earn commission.
Where do I find my referral code?
Log in to your Agent Dashboard at liftd.ai/agent/dashboard. Your unique referral code and shareable link are displayed prominently on the main page.
How should I share my referral link?
Share it however works best for you: direct conversations, email, social media, your website, business cards, or during sales meetings. The most successful agents have personal conversations with gym owners.
Does the gym owner need to use my exact link?
They can either click your unique link OR manually enter your referral code during signup. Both methods work and track the referral to you.
How long is a referral cookie valid?
30 days. If a gym owner clicks your link but doesn't sign up immediately, they're still attributed to you if they sign up within 30 days.
What if a gym owner forgets to use my code?
Email support@liftd.ai within 7 days of signup with something that shows you referred them (an email conversation, for example). We can attribute referrals by hand in legitimate cases.
Can I refer a gym that's already using Liftd?
No, referrals only count for new customers. If a gym already has a Liftd account, they can't be referred. You can check if a gym is already signed up by searching in your dashboard.
What happens if two agents refer the same gym?
The first agent whose link/code the gym used gets credit. Referrals are attributed on a first-come, first-served basis based on when the code/link was used.
Payouts & Payments
How do I get paid?
We pay via PayPal or direct bank transfer. Set up your preferred payment method in your Agent Dashboard under Settings → Payout Method.
When do I get paid?
Payouts are processed on the 15th of each month for the previous month's commissions. For example, commissions earned in January are paid out on February 15th.
Is there a minimum payout threshold?
Yes, the minimum payout is $50. If your balance is below $50, it rolls over to the next month until the threshold is met. This helps reduce transaction fees.
What currencies do you pay in?
We pay in USD. If you're in a different country, your bank or PayPal will convert to your local currency at their exchange rate.
Are there any fees deducted from my payout?
We cover PayPal fees for US agents. For international agents or bank transfers, standard transaction fees may apply depending on your bank.
How do I view my earnings and payout history?
Your Agent Dashboard shows current balance, pending commissions, referral details, and complete payout history. You can export this data for your records.
Do I need to provide tax information?
US agents earning over $600/year will receive a 1099 form for tax purposes. We'll ask for your tax ID (SSN or EIN) when you approach that threshold. International agents should consult local tax requirements.
Can I choose to receive payouts less frequently?
Currently, payouts are monthly on the 15th. If you prefer quarterly payments (to reduce transaction frequency), contact support and we can arrange it.
Marketing & Resources
Do you provide marketing materials?
There is no media kit. Point gym owners at liftd.ai—it has the app videos, the dashboard screenshots and the pricing. If you need something specific for a meeting, ask us.
Can I create my own marketing materials?
Yes, as long as they describe Liftd accurately and only claim what the product does today. Use the logo from liftd.ai, and send anything you are unsure about to us first.
Are there demo videos I can share?
Yes. The videos on liftd.ai show a set being logged in the app and the gym owner dashboard. Share the page.
What's the best way to pitch Liftd to gym owners?
Show them what they cannot see today: which machines have had no sets in 30 days and which members have not trained in 14. Their current software tells them who walked in, not what happened on the floor.
Can I offer discounts to gym owners I'm pitching?
No. Every gym gets the same terms: we set them up personally, and annual billing saves about 20%.
Agent Dashboard
What can I do in the Agent Dashboard?
View your referral code and link, track the gyms you referred, see your earnings history, and update your payout settings.
Can I see the status of my referrals?
Yes. The dashboard lists each referral with its gym name, signup date, plan and status: onboarding, active (earning you commission) or cancelled.
How real-time is the dashboard data?
Most data updates within a few hours. New signups appear within 24 hours. Commission calculations update daily.
Can I have multiple agents on one account?
Each person should have their own agent account with their own referral code. We don't support team/shared accounts at this time.
Is there a mobile app for agents?
The Agent Dashboard is fully responsive and works great on mobile browsers. A dedicated agent app may be developed in the future based on demand.
How do I change my payout settings?
Go to Settings → Payout Method in your dashboard. You can switch between PayPal and bank transfer, and update your payment details anytime.
Can I export my referral data?
Yes, you can export your referral list and earning history as CSV files from the dashboard. Useful for your own record-keeping or reporting.
Tips for Success
How do I become a top-performing agent?
The best agents: (1) Understand Liftd's value deeply, (2) Target the right gyms (those frustrated with current software or experiencing churn), (3) Follow up persistently, and (4) Build relationships rather than doing hard sells.
What types of gyms should I target?
Focus on: independent gyms (not big chains), boutique fitness studios, CrossFit boxes, personal training studios, and gyms actively trying to reduce member churn. These are most likely to see Liftd's value.
What's the most common objection from gym owners?
'We already have gym management software.' Answer it plainly: that software shows who walked in. Liftd shows which machines were used, when the floor is busy, which machines have gone quiet, and which members have stopped coming.
How can I demonstrate Liftd to a prospect?
Show them liftd.ai on your phone: the app video, then the dashboard screenshots. If they want to see their own floor, put them in touch with us and we set the gym up with them.
Should I offer to help gyms with setup?
You don't have to. We set every gym up with the owner, in one afternoon. Your job is the introduction.
How do I handle price objections?
Compare it with what they already spend on one lapsed membership a month, using their own numbers—not ours. Then show the floor report: it is the part their current software cannot give them.
Is it better to focus on quantity or quality of referrals?
Quality. Ten qualified referrals who convert and stay long-term earn you more than 50 unqualified leads who don't convert or churn quickly. Focus on gyms that genuinely need Liftd.
How long does it typically take to close a deal?
Varies widely—some sign up immediately, others take weeks of follow-up. Personal onboarding helps: get them talking to us, then check in during setup to answer questions.
Program Policies
Can I be removed from the Agent Program?
Yes, we reserve the right to remove agents who: misrepresent Liftd, engage in spam or unethical marketing, create fake referrals, or violate our terms of service. We don't remove agents for low performance—take your time.
What happens to my commissions if I'm removed?
Earned commissions up to the removal date will still be paid out. Future commissions from existing referrals cease upon removal.
Can I transfer my agent account to someone else?
No, agent accounts are non-transferable. Each agent is invited individually.
Are there any activities prohibited for agents?
Yes: spam, false advertising, bidding on Liftd brand keywords in ads, creating fake reviews, referring fake gyms, and any deceptive practices. Violations result in immediate removal.
Can I run paid ads using Liftd's name?
You cannot bid on 'Liftd' or similar brand terms in search ads. You can run ads promoting gym software or fitness solutions that link to your referral landing page.
Do I need to disclose I'm a Liftd agent?
If required by local advertising laws (like FTC guidelines in the US), yes. It's best practice to be transparent that you earn a commission for referrals.
What's the exclusivity policy?
There's no exclusivity. You can promote Liftd alongside other products. However, we appreciate agents who prioritize quality and don't recommend competing products to the same prospects.
Can I become an agent if I work for a competitor?
We evaluate these cases individually. Being employed by a direct competitor may create conflicts. Contact us to discuss your specific situation.
Agent Support
How do I get help as an agent?
Email support@liftd.ai. We reply within one business day.
Where do I report issues with referral tracking?
Email support@liftd.ai with the gym's name, the signup date, and anything that shows you referred them (an email thread, for example). We check it and correct the record.
Can I give product feedback?
Please do. Agents hear things we don't. Send it to support@liftd.ai.
What if I need help closing a specific deal?
Tell us about it at support@liftd.ai. We can join a call with the owner—we do the setup with them anyway.
How often does the Agent Program change?
We rarely change commission rates or core terms. If changes occur, agents are notified 30 days in advance. We're committed to being a reliable partner.